Admissions and Compliance Coordinator (Foster Care)
Remarkable People — We Are a Remarkable Team
At Damar Services, our mission is to build better futures for children and adults facing life's greatest developmental and behavioral challenges. Our team of more than 900 human services professionals works collaboratively with families, referring organizations, government agencies and each other to achieve success for our clients. Along with valuable support from more than 1000 volunteers, we help those we proudly serve develop new skills, a greater sense of confidence — and most importantly — hope!
The Admissions and Compliance Coordinator maintains a continuum of professional and administrative responsibilities related to assessment of referrals, intake coordination, and compliance throughout the placement span of every child and youth served in foster care with the organization. This includes direct oversight of electronic and paper records, as well as processes and systems established to maintain the organization’s full compliance with regulatory standards of care.
Quality Services/High Quality Staff
• Maintains confidentiality in all aspects of client, foster parent, employee and agency information.
• Manages and completes the child placement and intake process, including referral assessment, matching, transition and service coordination, and requesting and gathering pertinent information and documentation from referral sources.
• Acts as a direct liaison with referral sources, foster family homes, and service providers; develops and maintains positive and professional collaboration and partnerships.
• Collaborates with and supports team members in caseload assignments, scheduling respite care, placement transitions, and discharge coordination.
• Continuously evaluates and tracks current and upcoming foster home placement availability based on each licensed home’s placement capacity, including homes available to provide respite care.
• Responsible for generating child placement paper and electronic records at the time of intake, filing and scanning documentation, and closing out records at the time of discharge from care; inputs and monitors required and vital information pertaining to children in care in paper and electronic records.
• Oversees processes for receipt and maintenance of required health and medical records/documentation for children in care, including ongoing health care reminders and follow-up requests.
• Manages quality management and auditing processes of child records, including regular review of records to verify continuous compliance with required information and documentation to meet contractual and regulatory standards.
• Actively assists with establishing and implementing agency processes related to efficiency, quality, and positive program outcomes.
• Analyzes and compiles data related to compliance, quality assurance, and service delivery standards related to the care of foster children; assists with ensuring the program meets its quality improvement, evaluation and reporting requirements.
• Assists with child care offered during foster parent training sessions.
• Assist with the production and distribution of the program’s monthly newsletter.
• Completes documentation that is thorough, accurate and legible.
• Attends mandatory staff meetings and other meetings as assigned and takes meeting minutes/notes.
• Maintains professional, consistent and open communication (verbal and written) with agency staff, referral sources, foster families, and other service/community providers.
• Complies with all state policies, procedures and codes pertaining to the program’s operations related to licensing, placement and care of children.
• Adheres to all policies and procedures as defined in the Employee Handbook and Damar Operational Policies and Procedures Manual.
• Takes pride and ownership in Damar’s facilities and assigned work areas.
• Performs other duties as assigned.
• Seeks the best use of materials, equipment and staff to maximize efficiency and effectiveness.
• Acts as a good steward of Damar and program finances.
• Assists with the completion of monthly billing related to invoicing payers and providing payments to partners.
• Works with referral sources, foster families, children in care, service providers, and the community in a courteous and respectful manner.
• Respects the culture, diversity and rights of all clients, families and the community.
• Shows initiative by identifying solutions to work towards improving stakeholder satisfaction.
Growth and Transformation
• Prioritizes duties in a manner consistent with organizational objectives and growth.
• Takes initiative, with the ability to collaborate and take direction while also being able to work autonomously.
• Ability to follow and execute specific oral and written instructions.
• Ability to communicate effectively, both orally and in writing.
• Ability to manage and prioritize multiple assignments.
• Ability to work under pressure and adjust to a diverse working environment.
• Ability to promote and maintain positive interaction with all internal and external stakeholders.
• Ability to use spreadsheet software to compile, compute, organize, and present tables, graphs, and charts for use in reports and other tracking activities.
• Ability to utilize technology efficiently, including, but not limited to, Microsoft Office programs, the internet, and electronic databases utilized by Damar Foster Care Services.
• Ability to operate standard office equipment including computers, telephone systems, copiers, printers, etc.
• Ability to maintain the confidentiality of sensitive and confidential information obtained through the course of completing assignments.
• Ability to be flexible in adapting to changes in priorities, assignments, and other interruptions, which may impact pre-established timelines and courses of action for completing projects and assignments.
• Ability to identify information, materials, and resources needed to complete a project or assignment.
• Ability to work independently and carry out a variety of critical and time sensitive projects without detailed instructions.
• Ability to maintain accuracy and attention to detail when completing multiple assignments.
• Availability some evenings or weekends.
• Bachelor’s Degree in Social Work, Psychology, Counseling, or related human services or healthcare area of study is required.
• Availability to work certain evenings and weekends required. On-call rotation for afterhours placement referrals, and 24/7 as required for emergency needs
• Excellent communication and presentation skills required, including professional interpersonal and negotiation skills.
• Minimum 1 year of experience in a therapeutic foster care placement setting, with understanding of Indiana’s foster care system preferred.
• Confidence and skill in handling multiple duties.
• Minimum age of 21.
• Valid Indiana driver’s license and driving record that meets eligibility requirements of Damar’s insurance carrier).
• Successful completion of pre-employment drug screen and physical.
• Must meet background screening requirements of program(s) assigned to.