Damar Services, Inc.

  • Resource Specialist (Residential Crisis Team)

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  • Overview

    Resource Specialist

    Remarkable People — We Are a Remarkable Team


    At Damar Services, our mission is to build better futures for children and adults facing life's greatest developmental and behavioral challenges.  Our team of more than 900 human services professionals works collaboratively with families, referring organizations, government agencies and each other to achieve success for our clients.   Along with valuable support from more than 1000 volunteers, we help those we proudly serve develop new skills, a greater sense of confidence — and most importantly — hope!


    We are currently seeking a talented, motivated and detail oriented Resource Specialist to join our highly skilled team. This person will be provided comprehensive training enabling the performance of a variety of Para-professional tasks related to the care of individuals served by Damar Services.  The Resource Specialist is responsible for responding to crisis situations for the Agency. Provides assistance to staff by role modeling, teaching appropriate responses and program implementation. 


    Quality Services/High Quality Staff

    • Effectively responds to and manages crisis situations for all Damar programs - taking the leadership role in de-escalation and/or intervention when needed.
    • Seeks appropriate COC approval for restraints/seclusion and ensures ESI packet is thoroughly completed.
    • Initiates special precautions for clients that exhibit and meet high risk behavior criteria.
    • Collects, reviews, and enters incident reports to electronic database.
    • Ensures that all activities, services and programs through Damar are conducted in a manner that is sensitive to and shows respect for the cultural and ethnic diversity for all Damar clients.
    • Takes appropriate action regarding any events that affect the mental and physical well-being of the residents, including but not limited to, providing client and staff support, informal training and crisis management.
    • Attends mandatory quarterly training designed to increase skills and adheres to Resource Code of Conduct.
    • Remains actively engaged in client supervision, competently monitoring activities on campus or in the assigned unit.
    • Understands behavior support plans for high acuity clients.
    • Ensures policies and procedures are followed by employees and takes prompt and appropriate action to correct violations.
    • Maintains written documentation of all pertinent information occurring during assigned shifts and promptly routes important information to appropriate professional.
    • Provides appropriate visual and written approval to restrictive intervention according to regulatory guidelines.
    • Completes several random visual checks to all units and building during assigned working hours.
    • Assists in providing transportation for clients in an event of behavioral concern.
    • Adheres to all policies and procedures as defined in the Employee Handbook and Damar Operational Policies and Procedures Manual.
    • Takes pride and ownership in Damar’s facilities and assigned work areas.
    • Attends mandatory staff meeting and other meetings as assigned.
    • Completes and updates mandatory training and other licensure related items in a timely manner.
    • Maintains documentation that is accurate and legible.
    • Completes incident reports, including reporting any suspected exploitation, abuse, or neglect of a client.
    • Ensures that the Agency meets its quality improvement, evaluation and reporting requirements.
    • Actively participates in and/or oversees data collection and the use of data to improve outcomes, practices and service delivery.
    • Utilizes data collection in relation to driving and tracking outcomes and achieving Agency initiatives and goals.
    • Performs other duties as assigned.


    Financial Responsibilities
    • Seeks the best use of materials, equipment and staff to maximize efficiency and effectiveness.
    • Acts as a good steward of Damar and/or client finances.

    External Relationships
    • Respects the culture, diversity and rights of all clients, their families and the community.
    • Shows initiative by identifying solutions to work towards improving stakeholder satisfaction.

    Growth and Transformation
    • Prioritizes duties in a manner consistent with organizational objectives and growth.



    • Ability to follow and execute specific verbal and written instructions.
    • Ability to communicate effectively, both verbally and in writing.
    • Ability to promote and maintain positive interaction with all internal and external stakeholders.
    • Ability to complete medication administration training before passing medications.
    • Ability to pass and maintain Therapeutic Crisis Intervention (TCI) certification if working in children’s residential home/unit licensed by Dept. of Child Services (DCS).
    • Ability to physically manage and restrain clients when necessary, including ability to assist in lifting, maneuvering, and physically supporting individuals up to 200 pounds; ability to lift up to 35 pounds.
    • Ability to walk, sit, stand, for long periods of time. May also be required to stoop, bend, squat, push, pull, run, kneel and have full dexterity and agility.
    • Significant experience working with DIDD population in a residential setting.
    • Strong decision making skills to be able to handle emergency situations in a professional and appropriate manner.
    • Demonstrate respect for cultural, ethnic, spiritual and linguistic diversity and values including differences in personal goals, lifestyle choices and varying family backgrounds and histories.


    Minimum Qualifications

    • High School Diploma or GED required.
    • Must have at least one year experience working with DIDD population in a residential setting and display excellent job performance.
    • Minimum age of 21 depending on program and / or department requirements.
    • Valid Indiana driver’s license and driving record that meets eligibility requirements of Damar’s insurance carrier.
    • Successful completion of pre-employment drug screen and physical.
    • /Must meet background screening requirements of program(s) assigned to.


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