Quality and Compliance Director
Remarkable People — We Are a Remarkable Team
At Damar, our people are remarkable. Our staff are dedicated to serving our clients to achieve remarkable results. We are a diverse team of men and women with a wide range of skills and experiences interested in careers that matter. We will provide you the training to help you not only provide the best service to our clients, but provide a place where you can fulfill your career ambitions. With competitive benefits, a culture of compassion, innovation and fun, Damar Services offers you the opportunity to do remarkable work.
The Quality and Compliance Director is responsible for overseeing the quality and compliance program and all related initiatives, data and results for Damar. In this capacity, the Quality and Compliance Director will be active in ensuring that company policies, procedures and standards are communicated, understood and implement throughout the organization.
• Develops initiates, maintains and revises policies and procedures for the general operation of the quality and compliance initiatives and standards for the agency.
• Manages and oversees the day-to-day operation of the Quality and Compliance Department and staff members.
• Collaborates with other departments regularly to direct compliance issues to appropriate resolution.
• Responds to alleged violations of rules, regulations, policies, procedures or Standards of Conduct by evaluating causes and recommendations for sustained resolution.
• Conducts or oversees the review of critical incidents and procedures to ensure immediate and ongoing safety in programs and services.
• Ensures appropriate collection of data, identifies trends, and makes recommendations based on risk and acuity or related issues in need of resolution.
• Ensures that the agency is in good standing with regulatory bodies by high levels of accountability in the delivery of clinical and non-clinical services.
• Ensures processes are in place to impact employee behavior toward effective and timely service provision, documentation of services, and timeliness in reports
• Institutes and maintains an effective compliance communication program for the agency, including creating heightened awareness of standards of conduct and establishing understanding of new and existing compliance issues and related policies and procedures throughout the organization.
• Evaluates all business and service lines for the presence of effective compliance and quality assurance procedures and effective data collection, data management and data reporting.
• Works with other departments and individuals to develop and maintain an effective compliance training program including appropriate introductory training for new employees as well as ongoing training for all employees and managers. Adheres to all policies and procedures as defined in the Employee Handbook and Damar Operational Policies and Procedures Manual.
• Takes pride and ownership in Damar’s facilities and assigned work areas.
• Reports any suspected exploitation, abuse, or neglect of a child.
• Performs other duties as assigned.
Education: Bachelor’s Degree required. Master’s Degree preferred.
Experience: 5 years of supervisory and compliance risk management experience.
Equipment Familiarity: Proficiency with MS Office applications including: Word, Excel, Outlook and PowerPoint. Experience with HRIS programs.
• Exercises good judgment and maintains confidentiality as required for appropriate management of critical and sensitive information, records, and reports.
• Understands, interprets, and applies general administrative and departmental policies and procedures.
• Works under steady pressure with frequent interruptions.
• Reads, understands, and reviews documents for accuracy and relevant information.
• Proven knowledge of IAC, Medicaid, COA, CARF regulations.
• Proficient at working in ambiguous business situations.
• Strong expertise in developing solutions and influencing others based upon facts/data analytics.
• Uses sound judgment in execution and implementation of appropriate laws, regulations, policies, and procedures.
• Composes correspondence as well as compiles and arranges data in a readable and comprehensible manner.
• Proofreads and edits draft reports or correspondence for errors in grammar or structure.
• Coordinates activities to meet critical and required deadlines.
• Interacts and engages successfully with internal and external stakeholders, in person, via written correspondence and over the telephone.
• Understands and follow verbal and written instructions.
• Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
• Operates office equipment including computers and supporting word processing, spreadsheet, and database applications.
• Types and enters data at a speed necessary for successful job performance.
• Communicates clearly and concisely, both verbally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Ability to be on call 24/7.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight (up to 15lbs); to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.
Reasonable Accommodation Statement:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Regular, acceptable attendance for work (excluding excused absences and periods of leave) is an essential function of the job, and must be maintained to be successful. Reasonable accommodations that do not cause undue hardship may be made to help enable qualified individuals with disabilities to perform essential functions. Employees who wish to request an accommodation or assistance are responsible for notifying the Agency of their request and engaging in interactive communication with Damar to determine available options.
Work Environment: Work is performed primarily in a standard office environment with extensive public contact and frequent interruptions.